Privacy and Security Policy for Thrively by OmniPhysicians, PLLC


Effective Date: May 7, 2025


At OmniPhysicians, PLLC (“we,” “us,” or “our”), we operate the Thrively telemedicine platform (“Thrively” or the “Services”), a cash-only telemedicine practice that does not accept or bill federal or state healthcare programs, such as Medicare or Medicaid. We are committed to protecting the privacy and security of your personal and health information to the extent described in this Privacy and Security Policy. This Policy outlines how we collect, use, disclose, and safeguard your information when you use Thrively, including our website, mobile application, and related services. By using Thrively, you agree to the terms of this Policy and the Terms and Conditions, including the use of unsecured and/or unencrypted communication methods.


1. Information We Collect


We collect the following types of information to provide and improve Thrively’s Services:


a. Personal Information


  • Contact Information: Name, email address, phone number, and mailing address.

  • Account Information: Username, password, and other credentials used to access Thrively.

  • Payment Information: Billing details, such as credit card numbers or other payment method information, processed securely through third-party payment processors.


b. Health Information


  • Medical Information: Health history, diagnoses, treatment plans, prescriptions, and other health-related data shared during consultations or through forms on Thrively.

  • Appointment Details: Dates, times, and records of telemedicine consultations conducted via Thrively.

  • Communication Data: Messages, video call records, or other interactions with healthcare providers through Thrively.


c. Non-Personal Information


  • Usage Data: IP address, browser type, device information, pages visited, and time spent on Thrively.

  • Cookies and Tracking Technologies: Information collected via cookies, web beacons, or similar technologies to enhance user experience and analyze usage trends on Thrively.


2. How We Use Your Information


We use your information to:


  • Provide telemedicine services through Thrively, including scheduling appointments, facilitating consultations, and issuing prescriptions.

  • Verify your identity and maintain the security of your Thrively account.

  • Process payments for Services, which are cash-only and do not involve federal or state healthcare programs.

  • Communicate with you about appointments, health updates, or promotional offers (with your consent where required), including via unsecured/unencrypted methods as agreed in the Terms and Conditions.

  • Improve Thrively through analytics and user feedback.

  • Comply with applicable legal obligations or respond to lawful requests.


3. How We Share Your Information


We do not sell or rent your personal or health information. We may share your information only in the following circumstances:


  • With Healthcare Providers: To facilitate your medical care, we share health information with licensed providers involved in your treatment through Thrively.

  • With Business Partners: Third-party service providers (e.g., payment processors, cloud storage providers) who assist us in operating Thrively, subject to confidentiality agreements.

  • For Legal Compliance: When required by law, such as in response to a subpoena or court order.

  • With Your Consent: For any other purpose, we will obtain your explicit consent before sharing your information.


4. Security of Your Information


We implement reasonable security measures to protect your personal and health information, including:


  • Access Controls: Only authorized personnel with a legitimate need can access your health information.

  • Secure Storage: Data is stored on servers with physical and technical safeguards appropriate for our cash-only practice.

  • Regular Audits: We conduct periodic assessments to identify and address vulnerabilities in Thrively’s systems.


Important Note on Unsecured/Unencrypted Communication: As stated in our Terms and Conditions, by using Thrively, you consent to communicate with us and our healthcare providers using unsecured and/or unencrypted methods, such as standard email, text messages, unencrypted video calls, or other messaging platforms. These methods may pose risks, including the potential for unauthorized access or interception of your personal or health information. We strongly recommend that you avoid sharing sensitive information through these channels unless you understand and accept these risks. We are not responsible for any breaches or unauthorized access resulting from the use of unsecured/unencrypted communication methods to which you have consented. For more details, please review our Terms and Conditions.


5. Your Rights and Choices


You have the following rights regarding your information:


  • Access and Update: You may access and update your personal information through your Thrively account settings or by contacting us.

  • Request Deletion: You may request the deletion of your Thrively account and associated data, subject to legal retention requirements (e.g., medical record retention laws).

  • Opt-Out: You may opt out of marketing communications by following the unsubscribe instructions in emails or contacting us.


To exercise these rights, contact us at our Contact page. Note that communications related to exercising these rights may occur via unsecured/unencrypted methods, as per your agreement in the Terms and Conditions.


6. Retention of Information


We retain your personal and health information only for as long as necessary to provide Thrively’s Services, comply with legal obligations (e.g., medical record retention laws), or resolve disputes. When no longer needed, we securely delete or anonymize your data.


7. Third-Party Links and Services


Thrively may contain links to third-party websites or integrate with third-party tools (e.g., payment processors, messaging platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing information, especially when using unsecured communication methods.


8. Children’s Privacy


Thrively’s Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it promptly.


9. International Users


Thrively’s Services are hosted in Tarrant County, Texas and are subject to U.S. and applicable state laws. If you access Thrively from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ. By using Thrively, you consent to this transfer.


10. Changes to This Policy


We may update this Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated Policy on Thrively’s website or sending you a direct notification, which may occur via unsecured/unencrypted methods. Your continued use of Thrively after such changes constitutes acceptance of the revised Policy.


11. Contact Us


If you have questions, concerns, or requests regarding this Policy or our privacy practices, please reach out to us on our Contact page. 


Please note that communications with us may occur via unsecured/unencrypted methods, as agreed in the Terms and Conditions.